Replicant Voice.
While we had an immediate business need right now of helping to answer calls and get cases logged, the long term potential for AI is to have it do so much more for us.”—Michael Coster, Customer Service Executive, Xenial Replicant Voice.
Moreover, the Thinking Machine bots chart out call events based on each participants’ intents, and they become smarter over time thanks to a central AI model that ingests data from every conversation.Through a dashboard, Thinking Machine enables call center managers to supervise and engage with ongoing calls at any time; to choose voices and styles; or optionally connect bots with internal databases, customer relationship management platforms, and contact center software. Triage high call volumes and reduce hold times. Resolve customer service issues with flexibility. About. “Replicant's ability to help us quickly triage and prioritize high-value callers while ensuring great quality of service for all callers has been a game-changer for us.” Omnichannel Support. You can think of Replicant Voice as a self-service, “Thinking Machine”. Autonomously resolve customer service issues. Get visibility into your most important call driversGrow customer relationships with proactive customer serviceGet visibility into your most important call driversGrow customer relationships with proactive customer serviceWith the world’s first autonomous contact center that brings always-on, elastic capacity to every customer experience with voice AIAnswer every call immediately and eliminate hold times with 24/7 service available anytime, anywhere.Give your customers a consistent, personalized experience that resolves issues quickly, keeping agents happy and customers happier.Replicant Solutions, Inc. 1 Letterman Drive #3500 San Francisco, Ca 94129Copyright © 2020 Replicant, Inc, All Rights ReservedSolve customer issues over the phone with flexible, natural-sounding AI-powered conversations that accurately recognize customer intent for fast resolutions.Scale customer service up or down without ballooning costs, training new agents, offshoring, or planning for seasonal fluctuations.Dramatically reduce your customer service costs; only pay for what you use without committing to capacity.“We wanted our customer service to feel seamless and personal without the typical burdens of automated calls like customers repeating themselves, having to wait on hold, or getting stuck in IVR menus.”“In choosing Replicant, we were looking for an automated solution that not only completes tasks end-to-end, but performs them so seamlessly that our customers leave feeling as delighted as if they’d spoken to one of our live agents.”—Natalie Cutler, Senior Operations Specialist, Next Insurance“We wanted a solution that was quick, efficient, and similar to how we address our customers and answer the phones today. Replicant is a conversational AI platform that works out-of-the-box to solve customer service issues over the phone.
Callers suffer from long wait times and inconsistent service while companies find it hard to control costs and scale without impacting customer satisfaction,” said Shamia. Optimize every conversation with the best channel Capabilities Menu Toggle. AI Voice Responder. “Our AI solution lessens those pain points while improving customer service.”Replicant’s Thinking Machine — development of which began in 2017, spearheaded by Replicant cofounder Benjamin Gleitzman and startup studio Replicant’s phone bots can seamlessly hand off calls to humans in the event they become confused or can’t autonomously accommodate requests, and they relay bullet-point summaries of progress to said agents in order to ensure a smooth transition. Virtual Agent. Capabilities Menu Toggle. Resolve customer service issues with flexibility. AI Voice Responder. AI-Powered IVR. Autonomously resolve customer service issues. Replicant Voice. Virtual Agent. Optimize every conversation with the best channel AI-Powered IVR. Triage high call volumes and reduce hold times. Virtual Agent. Virtual Agent. “AI can power long‑running voice conversations between smart virtual agents and customers to solve real problems at scale,” said Beechuk. Omnichannel Support. Replicant Voice. Replicant is a voice AI platform that works out-of-the-box to solve customer problems over the phone. AI Voice Responder. AI-Powered IVR. Autonomously resolve customer service issues.
AI Voice Responder.
The contact center automation platform.
Triage high call volumes and reduce hold times. “You can think of replicant as your "Agent of the month", leave it on shift and let it take as many calls needed, at any time!” Provide the highest quality customer service that is secure and reliable.
“Replicant is … Thinking Machine works on any voice channel, including mobile apps, websites, and smart speakers like Google Home, all while surfacing insights around customer intent, resolution rates, and more on the backend.There’s no doubt that Replicant’s Thinking Machine is holistic, but it competes against incumbent solutions like Google’s “AI can power long‑running voice conversations between smart virtual agents and customers to solve real problems at scale,” said Beechuk. Triage high call volumes and reduce hold times.
“Replicant is leading this new wave of automation and is far ahead of any competing product with bots that sound and feel amazingly real.”
Capabilities Menu Toggle. Omnichannel Support.
Optimize every conversation with the best channel Resolve customer service issues with flexibility. Watch every session from our flagship AI event Autonomous customer service agents are fast becoming the rule rather than the exception, and that’s partly because consumers seem to prefer it that way. CEO and co-founder of Replicant, a voice AI platform that solves customer issues on the phone. Replicant is a Conversational AI technology that works out of the box to solve customer problems over the phone. Omnichannel Support. AI-Powered IVR. Resolve customer service issues with flexibility. Optimize every conversation with the best channel
You can think of Replicant Voice for Service as a self-service, Thinking Machine™. The contact center automation platform. Capabilities Menu Toggle. The contact center automation platform.
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