Those sources include telephone discussions with you, which we may record for quality and training purposes, written information you have sent to us, other communications we have with you, such as by e-mail and via social media and our website, the electricity suppliers and gas transporters, organisations that provide such information and the electoral register.We will use your personal information in accordance with this privacy policy, regardless of the source from which we obtain that information.We will not use any automated decision-making in our processing of your personal data and will collect personal information about you in the following circumstances:We will collect and process such personal information as is necessary for the performance of the contract you have with us for the maintenance of that connection. Northern Powergrid Metering Limited is also a controller of a limited amount of personal data (including MPANs and Meter Point Registration Numbers for gas meters) in circumstances where it provides a smart or conventional meter to your energy supplier for installation in your property.If you would like to contact us about how we process your personal information, you can do so by clicking on the “Make an enquiry” button at the bottom of this page or by writing to the Data Protection Officer, whose contact details are:Subject to certain conditions, you have the right to:If we are processing any of your personal data based on you having given us consent to do so, you have the right to withdraw that consent at any time.

When this happens, the homepage on our website will contain a link to or refer to the modified notice.The licensed electricity distribution companies in the Northern Powergrid group are Northern Powergrid (Northeast) Limited and Northern Powergrid (Yorkshire) plc, which we refer to as “Northern Powergrid”, “we” or “us”, as appropriate, in this privacy policy.The categories of personal information we use include:We may collect personal information about you that has been obtained from a number of sources. Contact us. At Northern Powergrid, we are extremely passionate about customer service. The Northern Powergrid Priority Services Register is for customers who feel that they need a little extra support during a power cut. However, if you do not do so, we will be unable to provide you with the level of customer service we would like, such as keeping you up to date with our progress in fixing problems on our electricity distribution network that may affect the power supply to your property.We will only transfer your personal information to third parties on the basis set out in this privacy policy and may disclose your personal information to:Depending on the circumstances, we will retain personal information for as long as is necessary for the purposes set out in this privacy policy or as set out below, as appropriate:We maintain stringent security measures designed to protect not only your personal information but other information in respect of the operation of our electricity distribution network. This allows us to gain an insight into the functionalities required by users of our website and to improve their experience of using it. Please read our privacy policy carefully. If we do so, Explain Market Research Limited may contact you to complete a brief survey regarding your satisfaction with our service. This could be for many reasons, for example if you have a medical condition, if you’re elderly or disabled, if you have young children or if you rely on electricity for medical equipment. c)You ask to be included on our Priority Services Register. My power is off. If you want to report a power cut call... 105. Our services. If you wish to ask us a question or use our website in any way that requires you to send us your personal information, please ask your parent or guardian to do so on your behalf.Make sure you regularly change your password and never use the same one across more than one system Copyright © Northern Powergrid Holdings Company 2020 Emergency 24 hour number . We take the privacy of all our customers very seriously and are committed to providing you with a service which meets your requirements and protects your privacy.This privacy policy explains how we may obtain personal information about you and how we will process that personal information from time to time.

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